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Business Answers: Sending newsletters & perfecting customer service
Sun Oct 11, 2009 10:51 AM EDT
October 11: Jerry Silberman, founder and CEO of Corporate Turnaround and co-author of "Small Business Survival Book," and Phil Town, an investor and author of the book "Rule #1," answer viewer questions about how often to send newsletters to customers and how to make the perfect customer service call. (MSNBC)
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